Shipping & Returns Policy
Learn about our service delivery, subscription management, and refund policies for MertO AI services.
Last updated: December 2024
Service Delivery
MertO AI provides digital services including AI-powered virtual try-on, face swap, and style transfer technologies. Our services are delivered electronically and are available immediately upon subscription activation.
Instant Access
- • Service activation within 5 minutes of payment confirmation
- • 24/7 API availability with 99.9% uptime guarantee
- • Real-time processing for all AI operations
- • Immediate account dashboard access
Subscription Management
Our subscription-based service model ensures continuous access to our AI technologies with flexible billing options.
Monthly Subscriptions
- • Billed monthly on the same date
- • Cancel anytime before next billing cycle
- • Pro-rated billing for upgrades
- • Automatic renewal unless cancelled
Annual Subscriptions
- • Significant cost savings (up to 30% off)
- • Billed once per year
- • 30-day money-back guarantee
- • Priority customer support
Returns & Refunds Policy
We stand behind the quality of our AI services and offer fair refund policies to ensure customer satisfaction.
30-Day Money-Back Guarantee
For new subscribers, we offer a full refund within 30 days of initial subscription if you're not satisfied with our service.
Refund Conditions
✅ Eligible for Refund
- • First-time subscribers within 30 days
- • Technical issues preventing service use
- • Service downtime exceeding our SLA
- • Billing errors or duplicate charges
- • Cancelled within 48 hours of renewal
❌ Not Eligible for Refund
- • After 30 days of service use
- • Violation of terms of service
- • Excessive usage outside fair use policy
- • Change of mind after 30-day period
- • Annual plans after 30 days
Cancellation Process
You can cancel your subscription at any time through your account dashboard or by contacting our support team.
How to Cancel
- 1. Log in to your MertO AI dashboard
- 2. Navigate to "Billing & Plans" section
- 3. Click "Cancel Subscription"
- 4. Confirm cancellation and provide feedback (optional)
- 5. Receive email confirmation of cancellation
Immediate Effect
Service access ends immediately upon cancellation. No partial refunds for unused time in monthly plans.
End of Billing Period
Access continues until the end of current billing period. No future charges will be applied.
Payment & Billing Information
We accept major credit cards and process payments securely through iyzico, a PCI-compliant payment processor.
Visa
MasterCard
American Express
iyzico
Secure Payment Processing
- • SSL encryption for all transactions
- • PCI DSS compliant payment processing
- • No card details stored on our servers
- • Fraud protection and monitoring
Contact Support
Need help with billing, refunds, or have questions about our shipping and returns policy? Our support team is here to help.
Live Chat
Available during business hours:
Monday - Friday, 9 AM - 6 PM EST
Average response: 5 minutes
Important Notes
- • This policy applies to all MertO AI digital services and subscriptions
- • Refund processing may take 5-10 business days depending on your payment method
- • We reserve the right to modify this policy with 30 days notice to subscribers
- • For enterprise customers, custom terms may apply as per agreement
- • Disputes can be resolved through our internal process or binding arbitration